Frequently Asked Questions

Our office hours are Monday through Friday between 8 am to 5 pm. Our dispatch center is open Monday through Friday from 7 am to 10 pm and extended weekend hours.

You may request a rate quote and trace shipments by contacting our Customs Tracking operator. You may also send us an e-mail, view our Contact Us section or call us at 905-775-1755 or toll free: 1-800-655-0291.

Service Star Freightways is both US/Canada customs bonded, allows us to cross the border without having our trailer sealed. In the result that one of our shipments on an LTL load requires further inspection the remaining freight on the trailer will not be delayed along with it.

Please allocate approximately 24-hour notice for pickup. This helps ensure expedited services. If a same day pick-up is required, please contact us directly and we will make necessary arrangements where applicable.

Please visit our online Transit Times for a complete listing of coverage and transit times by region in North America.

We proudly participate in maintaining the integrity of the supply chain of security. We practice and are active members of the following security initiatives-- FAST, CTPAT, CSA, FDA, and PIP.

Please send us an e-mail or call directly, 1-800-655-0291, and we will gladly answer any additional questions that you may have.

  • SSF

    North America's most specialized provider of fully-sourced trucking fleets and complete logistics solutions.

  • Address

    1-185 Artesian Industrial Parkway
    Bradford, Ontario, Canada
    L3Z 3G4

  • Office

    +1 800 655 0291 (Toll Free)
    +1 905 775 1755 (Local)

  • Hours

    Monday - Friday
    8:00 am - 5:00 pm (office)
    7:00 am - 10:00 pm (dispatch)